Southwest Airlines offers a fast, simple, and traveler-focused experience. Officially operating from Terminal 2 at Austin-Bergstrom International Airport (AUS), this terminal is dedicated solely to Southwest flights. With fewer crowds and an easy-to-navigate layout, it’s designed to make your journey smooth from start to finish.
Location and Layout
The Southwest Terminal Austin Airport is located on the southeast side of the airport property, separate from other airline operations. This location allows for quicker access, less congestion, and more personalized service. Clear signage and designated roadways make it easy for drivers, rideshare users, and shuttle passengers to locate the terminal.
The terminal’s layout is compact and efficient. From curbside drop-off to gate access, it’s just a short walk, making it ideal for travelers who value speed and simplicity.
Check-In and Security
Passengers flying out of the Southwest Terminal can take advantage of user-friendly self-service kiosks or check-in with Southwest staff at the counters. With fewer flights operating out of this terminal, security lines are generally shorter, reducing wait times. TSA PreCheck is also available for those eligible, ensuring an even faster screening process.
Terminal Amenities
While the Southwest Terminal Austin Airport is smaller in size, it still provides the essentials needed for a comfortable trip. Amenities include:
- Free Wi-Fi throughout the terminal
- Charging stations for mobile devices
- Clean and accessible restrooms
- Comfortable seating near the gates
- Vending machines with snacks and beverages
Though there are no full-service restaurants or retail stores, the terminal’s convenience lies in its speed and ease of access.
Baggage and Customer Service
Southwest Airlines offers full baggage services at this terminal, including self-tag kiosks and staffed counters for checking luggage. If any issues arise, such as delayed or lost baggage, Southwest representatives are available on-site to assist and provide updates.
Staff at the terminal are known for being friendly and helpful, offering support for everything from gate changes to special assistance for travelers with limited mobility.
Pet Relief Areas and Accessibility
Travelers flying with pets will find designated relief areas outside the terminal. Southwest Airlines allows small pets in approved carriers to travel in-cabin, and the terminal supports a pet-friendly process. Accessibility is also a priority, with wheelchair assistance, ADA-compliant facilities, and accessible pathways throughout the terminal.
Parking and Ground Transport
A dedicated parking area is located near the terminal, offering both short-term and long-term options. Rideshare services like Uber and Lyft have clearly marked zones for pickup and drop-off, making transportation seamless. Airport shuttle services are also available for connections to other areas of the airport or car rental centers.
Final Thoughts
The Southwest Terminal Austin Airport is designed for convenience, efficiency, and traveler comfort. Its dedicated space for Southwest Airlines flights allows for shorter lines, faster boarding, and a stress-free experience. Whether you’re a frequent flyer or heading out on a weekend trip, this terminal delivers a smooth and reliable start to your journey.
